By definition, what this term means is that someone is taking steps to Prevent Future Damage or Repair needs. If not done Correctly then nothing will prevent a unit from deteriorating under consistent use and eventually fail due to lack of Regularly needed Maintenance.
LONGEVITY OF YOUR INVESTMENT
Our custom Preventative Maintenance Agreements (PM’s) are designed to keep your equipment working safely and efficiently as well as limit the frequency of repairs through regular maintenance, calibration, lubrication and inspections. It is a misconception that since a piece of equipment is under a manufacturer’s warranty a service agreement is not necessary.
The best analogy to explain the importance of a PM Agreement while under Manufacturers warranty is your vehicle maintenance. Although the vehicle is under warranty, the dealer does not pay for oil changes, tire rotation, alignments, tune ups etc. All equipment has a manufacturer suggested PM procedure which should be done weekly, monthly and daily from the day you receive your equipment. We offer a customized PM program designed for your specific equipment needs.
Preventative Maintenance Agreements are necessary for any facility hoping to limit member complaints while providing a safer workout experience.
Frequently Asked Questions
A service charge is the payment requested by service companies that includes: tech labor travel, vehicle fuel, toll expenses, and wear and tear on vehicles. NOTE: Some companies will include this expense in other areas of the bill so as not to raise issue.
After the first hour, you are billed in half hour increments.
Our services are warranted for 90 days for the same issue on the same unit and parts are warranted by the Manufacturer for 90 days of the install date. NOTE: There are a few companies that offer longer parts warranty so do not hesitate to get confirmation.
We bill an hourly rate after a 50 mile radius from our closest location to your facility
Our hiring process has been perfected to choose the most talented professionals in their fields and incorporate their experiences into our service model . In addition to our detailed in house training, ALL techs and Managers receive specialized training from ALL of the Manufacturers that we represent.
While our techs will make every effort to repair your unit, there may be times that parts are not available or your unit has been deemed that it is not recommended for repair due to age or condition. In some cases you will be offered a discount or a refund based on the situation. We are motivated to keep our customers happy and confident in their partnership with us, so we will make every effort to provide a fair and positive experience.
We carry a 3 million dollar liability insurance plan to ensure your Facility is adequately protected.
Unlike other servicers, we do not offer our techs or Managers any kind of commissioned benefit for your services. Our technicians are paid hourly.
To receive many discounts, including hourly and travel rates we require that your facility enter into a Preventative Maintenance Agreement with our company.
We provide ALL specialty tools needed in order to expedite your repairs in the most efficient time possible. Our Vehicles are loaded each morning with popular parts that will allow us to efficiently expedite service for your individual equipment needs.
We are here to help!
We are committed to making sure all of your equipment is working perfectly!